We strive to provide the best possible service to our customers, and we hope you never have to deal with any issues. However, please note that all sales are generally final, and refunds are typically not issued.
If you encounter any problems with our product, we encourage you to raise a ticket within 7 days of your purchase. Our team will require a detailed explanation to help resolve the issue, which will also allow us to improve our services.
If there is any delay on our end, please ensure that your initial request was submitted within the first 7 days of purchase. Requests must be initiated using our contact form on our website, Wutime.com.
Refund process
If you want to raise a support ticket for the refund process, you must ensure that the reason is mentioned clearly (contact and support form). Our team will try to resolve the issue first, and if we are unable to do so. We may initiate your refund requisition.
For the most part, all sales are final and no refund will be issued.
Pro tip: Ensure that your refund request is placed within 7 days of the purchase date and have an acceptable reason for a refund as specified within this document.
Key points to remember
The team is here for all your issues and queries. The customers are requested to follow the mentioned pointers. This will help us deliver the best service and you will have a hassle-free experience.
The Refund process can not be initiated if:
- The user has successfully renewed the subscription for the purchased plugin.
- You bought the product by mistake.
- The user changes their mind about the product or the features are not serving the purpose.
- The user is not accustomed to using the product or does not have the required level of expertise to set up the product.
- The user doesn’t like the design of the product after downloading it.
- The user purchased multiple licenses, but only used a few of them or any license activation issue occurred.
- If our product is not compatible with other third-party products. The user must go through the product page carefully for these points.
- The user purchased the product for testing.
Under all other circumstances all sales are final.
Refund exceptions
- Once a customer receives a refund, they will lose access to the plugin/addon and any updates or support for that plugin.
- We do not issue partial refunds. If a customer has a subscription that they wish to cancel, they will not be refunded for any unused portion of their subscription.
Contact
Contact us [email protected] for questions related to refunds and returns.
For fastest service, please complete a contact request.